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Jan-2006
Os impactos da restrição orçamentaria na modernização e aquisição de aeronaves da força aérea brasileira
Nov-2006
Motivação em contact center: liderança como fator motivacional dos tele operadores da empresa Tellus/S.A
Jan-2006
Marketing de relacionamento na hotelaria
Jul-2006
Gestão da qualidade: estudo conceitual
Jul-2006
As perdas no setor supermercadista: um estudo de caso no Hortifruti do supermercado primavera
Jan-2006
O papel do marketing verde no fortalecimento da marca: caso natura
Jul-2006
Gestão do tempo e qualidade de vida como fatores de produtividade no trabalho
Jul-2006
Fidelização de clientes: procedimentos aplicáveis à micro e pequenas empresas
Jan-2006
Qualidade no atendimento da central de relacionamento do BRB
Jul-2006
Liderança nas organizações: um estudo de caso no Confea
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Abreu, Angelúcia Sousa Batista de
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