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Issue Date
Title
Preview
Jul-2006
Fidelização de clientes: caso Mundo dos filtros
Jan-2007
As reclamações dos clientes como aliadas à melhoria dos serviços prestados pela organização: estudo de caso da Brasil Telecom
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Author
1
Chaves, Igor Diniz
1
Mothe, Bruna Fonseca
Subject
1
Atendimento
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Brasil Telecom
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Fidelização
1
Reclamação
Date issued
1
2007
1
2006